1. [Home](/) 2. FAQ # Frequently asked questions Answers to common questions about service, replacement and scheduling with R&W Heating & Cooling. ## Scheduling How do I schedule service or request a quote? Call us at 513-932-6912 or send a quote request through our contact form. Our regular hours are Monday to Friday, 8am to 7pm, and Saturday, 9am to 5pm. Tell us what the system is doing and which town you are in, and we will set up a visit. Do you offer emergency service? Yes. We are available for emergency service twenty-four hours a day, seven days a week. Call 513-932-6912 if your furnace or air conditioner stops working outside regular hours. ## Services Is it better to repair or replace an old furnace or AC unit? It depends on the age of the unit, the cost of the repair and how often it has needed work. Older gas furnaces can run at 65% efficiency or lower, while the minimum for a new gas furnace is 80%, so replacement can lower your energy bills. We will go over repair and replacement options with you so you can compare them. Why is my AC running but not cooling the house? Common causes are a dirty air filter, a frozen evaporator coil, low refrigerant or an outdoor unit blocked by debris. Check your filter first. If you see ice on the lines or the air stays warm, turn the system off and call us so the compressor is not damaged. How often should my furnace and air conditioner be serviced? Most manufacturers recommend a tune-up once a year for each system, heating in the fall and cooling in the spring. Regular checks catch small problems before they become breakdowns and help the equipment run efficiently. We offer service agreements so your system is checked on a regular schedule. Is a heat pump a good fit for a home in southwest Ohio? Modern heat pumps heat and cool a home and work well in our climate. Some homes pair a heat pump with a furnace for the coldest days. We install and replace heat pumps, geothermal heat pumps and Mitsubishi ductless mini-split heat pumps, and can tell you which suits your house. What can help with dust, allergies or humidity in my home? Better furnace filters, air cleaners, air purifiers and UV germicidal lights treat the air as it moves through your system. A whole house humidifier adds moisture in winter, and a dehumidifier helps in humid months. We install all of these, including iWave air purification. ## Area Which towns do you serve? We serve Lebanon, Mason, Springboro, Morrow, Waynesville, Mainville, Liberty Township and Centerville, along with the surrounding Warren County communities. If you are nearby and do not see your town, call us at 513-932-6912 and ask. ## Company Do you work on both homes and businesses? Yes. We do residential heating and air conditioning and commercial HVAC services. That includes installation, replacement, repair and preventative maintenance. Which brands do you install and service? We are a Trane dealer, and we also install Mitsubishi ductless systems. We service and repair all brands and models, so you do not need to have bought your equipment from us. Do you offer financing or discounts? Financing is available with approved credit through Wells Fargo for Trane products and Synchrony Financial for Rheem and Mitsubishi products. We also take 5% off for seniors, military, veterans and first responders. That discount is for first-time service customers and does not apply to installations. Do you offer warranties or service agreements? We offer extended warranties on new equipment and service agreements for systems you already have. Call us at 513-932-6912 and we will explain what each one covers for your equipment. ## Call 513-932-6912 or send a quote request for repair, replacement or maintenance. [Get a quote](/contact/) [Call 513-932-6912](tel:+15139326912) --- **R&W Heating & Cooling** · 714 Columbus Ave, Lebanon, OH 45036 · 513-932-6912 [Get a quote](/contact/) · [Services](/services/) · [Guides](/guides/) · [FAQ](/faq/)